Returns and Exchanges
Sisley Paris offers a 30-day return policy for products purchased on our official website, provided they are in their original packaging and sellable condition. We are committed to ensuring your complete satisfaction with our high-performance botanical skincare and cosmetics.
Initiate Your Request
Log into your account and visit the 'My Orders' section to select the items you wish to return and generate a Return Authorization number.
Prepare the Package
Securely pack the unused items in their original Sisley box, ensuring any complimentary samples or promotional gifts are included to qualify for a full refund.
Attach Shipping Label
Affix the pre-paid UPS return shipping label provided in your original shipment or downloaded from our portal to the outside of your package.
Refund Processing
Once our laboratory verifies the condition of the returned goods, a refund will be issued to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing