Frequently Asked Questions
Find answers to your questions about Sisley Paris products, orders, and services.
How can I track the status of my order?
Once your order is shipped, you will receive a confirmation email containing a tracking number. You can also monitor your order status directly within the 'My Account' section on our website.
What is your return policy for skincare and makeup?
We accept returns for products purchased on our site within 30 days of receipt, provided they are in their original packaging and condition. For hygiene reasons, used or opened items may not be eligible for a refund unless they are defective.
Are Sisley Paris products suitable for sensitive skin?
Our products are formulated with high-quality botanical extracts and essential oils. While many are designed for sensitive skin, we recommend reviewing the ingredient list or performing a patch test. You can also consult our online beauty experts for personalized advice.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Do you offer complimentary samples with orders?
Yes, every order placed on the Sisley Paris website includes a selection of complimentary samples, allowing you to discover our latest innovations and iconic skincare ranges.
How do I find the right product for my skin type?
You can use our 'Beauty Consultation' tool online to receive a customized skincare routine based on your specific concerns, or contact our customer service for a one-on-one consultation.